Parent FAQs

How can I stay connected as a parent?

Parents and family members who sign up for the Parent and Family Association receive monthly newsletters keeping them up to date about campus events and other news relating to the University of Oregon. You may also wish to follow our Facebook page. If you have any specific concerns or questions, our staff is more than happy to assist you via our office phone 541-346-3234 or email myduckis@uoregon.edu.

What if I think or know my student is struggling?

The most important thing a student can do is ask for help. Whether it's stress about a test, uncertainty about major or career, challenges with a roommate or concerns about more serious issues of mental or physical health, we continually work to normalize asking for help.

Please visit the PFP student support page or the Office of the Dean of Students help page for more information. Please don't hesitate to contact the Parent and Family Programs Office at 541-346-3234 or by email at myduckis@uoregon.edu.

How do parents and family members purchase athletic tickets?

During Family Weekends, our partners in Athletics graciously offer parents and family members the opportunity to purchase tickets at a discounted rate. Check out our Family Weekend event pages for more information! Outside of Family Weekends, athletic tickets can be purchased at GoDucks.com. Tickets are location specific and while students may sit with you if you purchase them a ticket, family weekend tickets are not for seats in the student section. Please refer to the section below for student ticket information.

How does my student receive athletic tickets through the university?

Students may purchase a priority access Duck Sports Pass for all football and men’s and women’s basketball games. Any tickets not claimed by Duck Sports Pass holders will be available to purchase on a single game basis by UO students. To attend the Duck sports of volleyball, softball, baseball, track and field, lacrosse, soccer and acrobatics and tumbling, a mobile student ticket and a current UO student photo ID are required for admission. Admission is not charged for tennis, golf, and cross country, so ID is not required. For more information about UO Athletics and Student Athletic Tickets, visit GoDucks.com.

How do I sign up for emergency alerts?

University of Oregon Police Department emergency alerts are available via text message and email. To receive these emergency alerts via text, your student must add your mobile telephone number into their list of alert phone numbers on their DuckWeb account, by following these simple steps:
1. Log into DuckWeb (duckweb.uoregon.edu)
2. Select the “Personal Information” menu
3. Select the “Enter/Update Emergency Alert Phone” link
4. Enter your text-enabled cell phone number, including area code, and then hit “Submit”

To receive UO Alerts via email, subscribe at alerts.uoregon.edu. This subscription is completely spam free and you can opt out at any time. Once you navigate to the alerts.uoregon.edu page, you will see the option to "subscribe by email" on the right-hand side. You can sign up using any email account. After you click "subscribe by email" it will send a confirmation email to the email address provided. From there you will need to click "confirm subscription".

How does my student receive financial aid?

To apply for grants, loans, work-study, and some scholarships, complete the Free Application for Federal Student Aid (FAFSA).

The FAFSA should be completed in the January prior to enrollment at the University of Oregon each year. The school code for the University of Oregon is 003223. It must be completed for each year that a student attends the university.

Your student's FAFSA must be submitted to the University of Oregon by the priority deadline of March 1. The FAFSA will become available on October 1.

The Office of Student Financial Aid and Scholarships offers a number of scholarships to UO students through centrally administered scholarship programs.

What is the policy regarding drugs and alcohol on campus?

The illegal use, possession, manufacture, cultivation, or distribution of drugs and alcohol on institutionally owned or controlled property or as part of any university activity is prohibited. The university has regulations that prohibit the use, possession, and distribution of cannabis products on campus. While cannabis is allowed by state law to be possessed in small quantities by people aged 21 or older, the possession or use of cannabis products is prohibited by the Student Conduct Code will not be tolerated. Cannabis, including for medicinal use, is specifically prohibited on campus.

The University of Oregon is deeply committed to your student's health, academic success, and engaging in a learning experience that creates a healthier campus community. A student’s ability to learn is enhanced when they are a member of a safe and healthy community. Being impacted by behaviors of students who misuse and abuse substances or are involved in some form of sexual misconduct can all be significant barriers to academic success. Our goal is to reduce the negative consequences of substance misuse and abuse on campus as well as the incidents of unwanted sexual behavior. Therefore, as part of the UO’s comprehensive approach to prevention education, it is required that all new incoming students complete our online prevention course offered through 3rd Millennium Classrooms, which includes the following four modules: Alcohol-Wise, Consent and Respect, Cannabis-Wise, and Other Drugs. To address issues of sexual misconduct, it is also required for all incoming undergraduate students to attend Get Explicit 101.

The modules titled Alcohol-Wise, Cannabis-Wise, and Other Drugs address topics of substance misuse and abuse in addition to the related expectations for UO students around responsible behaviors. After completing these programs, we expect that students will have an understanding of the impact of using, and the potential consequences of misusing alcohol, cannabis, and other drugs. Whether students abstain from substances or not, this program will help students make personal decisions about use and encourage them to be a responsible Duck by taking care of their peers. Consent and Respect is designed to help students understand that consent is mandatory within sexual and romantic relationships.

How does my student access medical care? How does that work with health insurance?

University Health Services offers students a broad variety of services including primary medical care, psychiatry, dental care, sports medicine, physical therapy, allergy services, nutritional counseling, sexual health information, travel medicine, and health promotion.

Laboratory, pharmacy, and X-ray services are also available on-site at our on-campus location. Our board-certified medical and nursing staff provide a wide range of primary health care services, with an emphasis on health promotion and disease prevention.

While health insurance is not required to use University Health Services, all UO students are strongly encouraged to carry health insurance that is in-network with University Health Services and works well in the Eugene/Springfield area. We strongly recommend that students have coverage because laboratory tests and x-rays, prescriptions, and other aspects of their medical care are not covered by student fees. For additional information, contact University Health Services.

FAQs about the University Health Services
University Health Services phone number: 541-346-2770

How can my student find an internship or job opportunity?

Internships and jobs come in different forms; some may be part-time, full-time, paid, or unpaid. Many employers know that students have other responsibilities and are willing to allow a flexible schedule. The University Career Center provides support to students interested in pursuing part-time jobs, securing internships, and towards their post-graduation career readiness goals. The University Career Center is located in 050 Tykeson Hall or can be reached by calling 541-346-3235.

What are the residency requirements for the University of Oregon?

When your student applies for admission, they must complete a series of questions that determine whether they meet specific rules pertaining to residency classification. If their answers indicate that they are not a resident, or their answers are incomplete or seem to provide conflicting information, they will be classified as a nonresident. Only those who are classified as residents may pay at an in-state tuition rate. For specific questions about residency requirements, please look over the Residency Rules or contact the University's Residency Officer (contact information is available on the residency rules page).

You may also want to look at the Tuition and Expense Calculator and the Residency FAQ.

Why can't I see my student's grades and other educational records?

Once a student has reached age 18 or is attending the university, all FERPA privacy rights belong to the student. Parent access to education records is limited to information classified as Directory Information under the University of Oregon Student Records Policy.

Parental access to other education records is allowed only when the student provides the university with a release of education records. Each instance of release of non-Directory Information requires its own separate and specific written authorization to release.

Parents are encouraged to read the privacy policy information provided for students.

Where can I park when I’m on campus?

Almost all parking at the University of Oregon requires some type of payment or permit. There are two main types of parking on campus: Hourly parking and Permit parking. The majority of parking on campus is managed through license plate recognition, so you will need to know your vehicle's license plate before getting a permit or paying for hourly parking. Please make sure that your license plate information is correct and follow all parking rules and posted signs to avoid a parking ticket. No parking is allowed on campus between the hours of 12am - 5am, except with an appropriate overnight permit. For more information, please visit the Transportation Services' Parking page

When are family weekends determined?

Family weekends are determined by the Parent and Family Programs (PFP) staff and are typically hosted around campus or community events such as Homecoming, UO Football games or Fraternity and Sorority Life events. Events may differ from year-to-year, based on PFP resources and parent and family interests. 

Do students have to live on campus?

The UO has a live-on requirement in which all first-year students within a year of leaving high school are required to live on campus.  Students are not required to but are able to live on campus in the residence halls beyond their first year, as space allows. There is a wide variety of off-campus living options near and around campus. For more information about both on- and off-campus housing, visit the University Housing website.

What resources are available for my student if they live off campus?

University of Oregon students are able to use most on-campus resources even if they choose to live off campus (some residence hall resources are only open to those living in the residence halls). More information including tips for developing good neighbor relationships, renter rights and responsibilities, crime prevention tips, and responsible partying guidelines is available on the Dean of Students website.

How can I give to the University of Oregon?

Most of the things that make Oregon unique—our exceptional academic programs, encouraging environment, and beautiful campus—are supported by private gifts from our close-knit community of alumni, parents, faculty, staff, and friends. Many of us carry special memories of our UO experience (either as a student or parent) and want to ensure that future generations have the same opportunities. Every gift, large or small, truly makes a difference. Learn more about the difference your gifts make and the many ways to give.

How does my student find out about joining clubs and organizations?

Student clubs and organizations hold the University of Oregon student community together. The Associated Students of the University of Oregon (ASUO) sponsor more than 300 organizations that students are able to join and participate in. A full list of current clubs and groups is available on the Engage website. Students can also start their own club if they don’t find any that spark their interest. Many of the active student groups use Engage to organize themselves and showcase how to get involved.

Fraternity and Sorority Life also offers opportunities for involvement in the community at the University of Oregon. Although fraternities and sororities are student organizations, they are very different from other clubs available to students at the UO. Becoming a member of a Greek-letter organization is a life-long commitment that begins in college. Membership in a fraternity or sorority can be a great way for students to become involved in the rich traditions at the UO and create life-long friendships. To get more information about Fraternity and Sorority Life, visit the Dean of Students website.

How do I update my information with the university?

We highly encourage students and parents to update any changes in personal information ranging from e-mail address to phone number to mailing address. Students can typically do this through their DuckWeb account. As a parent or family member, there are several different ways in which you should go about updating your information. If you are a Parent and Family Association member, we request you email our office at myduckis@uoregon.edu with your updated information. 

How can my student change their major?

Students are able to declare or change their major or minor by going to the department office that interests them. At the department, students should let them know they would like to declare or switch into that major. Before your student does this, it is a good idea for them to meet with an advisor in that department, even if it is not required by the department. Some departments are quite selective about who they accept into their programs, so students should familiarize themselves with the application process, deadlines, etc.

If your student is changing from another major to an “undeclared” major, they will need to go to the Office of Academic Advising in 101 Oregon Hall.

How can my student find academic support?

College can be challenging at times, both academically and personally, but there are resources and services available to students to help them stay on track. Students first meet with their academic advisors during IntroDUCKtion. Advisors are there to make sure students are on track and get their academic questions answered.

If students are looking for other types of academic support, the Tutoring and Academic Engagement Center is an office committed to helping students get the most out of their academic experience. They offer a variety of services to accomplish students' academic goals, including tutoring in math, writing, languages, sciences, and study skills. Students are encouraged to attend their professors' office hours and meet with their professors should they have trouble with a specific class.

How can I gain access to my student’s billing information?

In compliance with the Family Educational Rights and Privacy Act (FERPA), student billing accounts are considered confidential. For students who wish to give access to a third party, such as a parent or guardian that will be inquiring, viewing, or making payments on the student billing account, the student will need to establish the third party as an authorized payer on the QuikPAY system. Students can establish up to five authorized payers by following these directions.

How do I get involved as a University of Oregon parent?

There are many ways that parents and family members can get involved at the University of Oregon. We strive to create an exceptional experience for parents and give them a sense of community with the UO. Some opportunities include getting involved as a Parent and Family Association volunteer or by joining the Parents Leadership Council. Leadership opportunities allow you to get involved with student life on campus, assist families by answering any questions from afar, and plan watch parties and events.